Contact information
Contact Information
Ashford Timepieces — Customer Support
At Ashford Timepieces, we believe exceptional customer service is an essential part of your shopping experience.
Whether you have a question about our watch collections, need assistance with an order, or would like information about shipping and returns, our customer support team is here to help.
We are committed to providing professional, reliable, and attentive service to every customer.
Get in Touch
Customer Support Email
support@ashfordscollection.com
For general inquiries, product information, order assistance, shipping questions, returns, or refunds, please contact us by email.
To help us assist you efficiently, please include your order number when contacting us about an existing purchase.
Business Address
Ashford Timepieces
350 Fifth Avenue
New York, NY 10118
United States
Please contact our support team before sending returns or other packages to this address. Return shipping instructions will be provided when applicable.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Time Zone: Eastern Time (New York)
Saturday – Sunday: Closed
Messages received outside business hours will be reviewed during our regular support schedule.
How Can We Help?
Our customer support team can assist with:
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Product Inquiries: Questions about our watches, collections, and product specifications.
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Order Assistance: Information about existing orders and purchase-related questions.
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Shipping & Tracking: Assistance with shipment status and delivery inquiries.
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Returns & Refunds: Guidance regarding our return and refund procedures.
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General Support: Any additional questions about shopping with Ashford Timepieces.
Our Commitment
At Ashford Timepieces, we value transparency, attention to detail, and customer satisfaction.
Our goal is to make every interaction straightforward, professional, and dependable, from your first visit to our store through post-purchase support.
Thank you for choosing Ashford Timepieces.
Timeless Style. Exceptional Service.
