Return & Refund Policy

Ashford Timepieces

Last Updated: October 21, 2026

At Ashford Timepieces, customer satisfaction is important to us. We are committed to providing a reliable shopping experience and quality timepieces.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery, subject to the following conditions:

• The watch must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, protective materials, tags, and included accessories.

• Proof of purchase or an order confirmation must be provided.

• Returns must be authorized by our customer support team before being shipped.

Items showing signs of wear, damage caused by the customer, or unauthorized modifications may not qualify for a standard return.

These conditions do not limit any rights customers may have under applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@ashfordscollection.com

Please include:

• Your order number

• Your full name

• The reason for your return

• Photographs of the item, if it arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

Please do not send items to our business address without receiving return authorization and the appropriate return shipping instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and clear photographs showing the issue.

We will review the situation and work toward an appropriate resolution, which may include a replacement, return, or refund, as applicable.

4. Return Shipping

For standard returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated during the return authorization process.

If the return results from an error on our part, such as an incorrect or defective product, we will arrange an appropriate solution at no additional return shipping cost to the customer.

We recommend using a trackable shipping service when returning merchandise.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days after the refund is processed for the funds to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by applicable law or where the return results from our error.

6. Exchanges

If you would like to exchange a watch for another model, please contact our support team.

Exchanges are subject to product availability and return eligibility.

Our team will provide instructions based on your request.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@ashfordscollection.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, and the standard return process may apply.

8. Contact Information

For questions regarding returns, refunds, or exchanges, please contact:

Ashford Timepieces

350 Fifth Avenue
New York, NY 10118
United States

Email: support@ashfordscollection.com

Customer Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM
New York Time (Eastern Time)

We appreciate your trust in Ashford Timepieces.