Shipping policy

Shipping Policy

Ashford Timepieces

Last Updated: October 21, 2026

At Ashford Timepieces, we are committed to providing a smooth, reliable, and transparent shopping experience.

We understand the importance of receiving your timepiece safely and in a timely manner. Please review our shipping policy below for information about order processing, delivery, and shipment tracking.

1. Shipping Destinations

Ashford Timepieces currently serves customers throughout the United States.

Shipping availability is determined by the delivery address entered during checkout.

If we are unable to ship to a particular location, the applicable shipping option will not be available at checkout.

2. Order Processing

Orders are processed during our regular business days, Monday through Friday, excluding applicable holidays.

Estimated Processing Time: [INSERT ACTUAL PROCESSING TIME]

Order processing includes payment verification, order preparation, and shipment coordination.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

3. Estimated Delivery Times

Delivery estimates depend on the shipping destination, selected shipping service, and carrier operations.

United States Standard Shipping: [INSERT ACTUAL DELIVERY ESTIMATE]

Delivery estimates are calculated separately from order processing time unless otherwise indicated at checkout.

Please note that delivery estimates are not guaranteed arrival dates unless an express delivery commitment is specifically provided.

4. Shipping Rates

Shipping charges, if applicable, are calculated and displayed during checkout before the customer completes the purchase.

Any available free shipping promotions will be clearly indicated on our website or at checkout.

Customers can review the final shipping cost before submitting an order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take some time to appear after the shipping carrier receives the package.

If you experience difficulties tracking your order, please contact our support team.

Email: support@ashfordscollection.com

6. Shipping Delays

Although we strive to provide timely delivery, unexpected delays may occur due to circumstances such as:

Severe weather conditions
Carrier disruptions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Other unforeseen logistical circumstances

If your shipment experiences an unexpected delay, please contact our customer support team for assistance.

Any applicable customer rights relating to delayed or undelivered orders remain unaffected.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout.

Please verify your delivery address, apartment or suite number, ZIP code, and contact information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but changes may not be possible once an order has been dispatched.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact our customer support team.

We may assist by reviewing the tracking information and initiating an investigation with the shipping carrier.

Each situation will be evaluated individually, and an appropriate resolution will be provided in accordance with applicable law.

9. Damaged Shipments

If your watch arrives damaged, please contact us promptly.

Include the following information:

Your order number
Your full name
Photographs of the damaged item
Photographs of the shipping packaging, if available

Our team will review your request and assist with an appropriate resolution.

For additional information, please refer to our Return & Refund Policy.

10. Multiple Shipments

In certain circumstances, orders containing multiple products may arrive in separate packages.

If this occurs, available tracking information will be provided for each shipment.

Receiving one package does not necessarily mean that all items in your order have been delivered.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, modifications or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for information about eligible returns.

12. Contact Information

For questions about shipping, tracking, or delivery, please contact:

Ashford Timepieces

350 Fifth Avenue
New York, NY 10118
United States

Support Email: support@ashfordscollection.com

Customer Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM
New York Time (Eastern Time)

Thank you for shopping with Ashford Timepieces. We appreciate your trust and look forward to delivering your next timepiece.

FAQ

ARE ASHFORD TIMEPIECES TRULY ORIGINAL?

Ashford Timepieces are premium replicas, crafted with high quality materials and careful attention to detail to closely match the appearance, feel and finish of the original models. They offer a refined luxury experience at a more accessible price. Elegant Man is an independent retailer and is not affiliated with the original brands.

IS MY PAYMENT SAFE?

Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.

HOW LONG DOES SHIPPING TAKE?

Orders are processed within 1 to 2 business days and standard delivery takes 5 to 8 business days to the UK. Due to the high demand for our designs, some orders may occasionally take a little longer to fulfill, but we always work to get your watch to you as fast as possible and always within the stated timeframe. The moment your order ships, you will receive a tracking number by email.

WHAT IS YOUR RETURN POLICY?

We stand behind every watch we make. If for any reason you are not completely satisfied, you have 30 days from the delivery date to return your order. Items must be unworn and in original condition with all packaging included. Simply reach out to us at support@ashfordscollection.com and our team will take care of everything. Refunds are issued to your original payment method within 5 to 7 business days of receiving the return.

DO THE WATCHES COME WITH A WARRANTY?

Every Elegant Man watch is backed by a 1 year manufacturer's warranty covering any defects in materials or workmanship. If something is not right, we fix it or replace it. For any warranty claim or question, contact us at support@ashfordscollection.com. We are here and we respond.

★ Trustpilot

Ashford Timepieces has a 4.8 out of 5.0 rating from 26,754 reviews.