Terms of service

Terms of Service

Ashford Timepieces

Last Updated: October 21, 2026

1. Overview

Welcome to Ashford Timepieces.

This website is operated by Ashford Timepieces. Throughout the site, the terms "we," "us," and "our" refer to Ashford Timepieces.

By accessing our website, browsing our collections, or purchasing our products, you agree to comply with these Terms of Service.

Please read these terms carefully before using our website.

If you do not agree with these terms, you should not use our website or services.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

2. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have obtained any necessary parental or legal guardian consent.

You agree not to use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or engage in activities that could damage, disrupt, or compromise our website.

We reserve the right to restrict access to our services in cases of suspected fraud, misuse, or violations of these terms, subject to applicable law.

3. Products and Availability

Ashford Timepieces specializes in watches and timepieces offered through our online store.

We make reasonable efforts to display product descriptions, specifications, images, and pricing accurately.

However, product colors and appearance may vary slightly depending on screen settings and lighting conditions.

All products are subject to availability.

We reserve the right to discontinue products, limit quantities, or update product information without prior notice, subject to applicable law.

4. Pricing and Payments

All prices displayed on our website are in United States Dollars (USD), unless otherwise indicated.

We reserve the right to update product prices at any time.

Applicable taxes and shipping charges, if any, will be displayed during checkout before the order is submitted.

Payments are processed through the payment methods made available at checkout.

By submitting an order, you represent that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to review, verify, or cancel orders in cases involving suspected fraud, payment authorization issues, product unavailability, or material pricing errors, subject to applicable law.

If a canceled order has already been charged, we will issue an appropriate refund.

Customers are responsible for providing accurate billing, shipping, and contact information.

6. Shipping and Delivery

We ship orders according to the shipping methods and delivery estimates presented on our website.

Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

Customers should review our Shipping Policy for additional information about order processing, shipping charges, delivery estimates, and shipment-related concerns.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Any applicable statutory consumer rights remain unaffected by our store policies.

8. Product Care and Use

Customers are responsible for following the product care instructions provided with their watches.

Avoid exposing watches to water, excessive heat, strong impacts, or chemicals unless the product specifications expressly indicate suitability for such conditions.

Water resistance, where applicable, varies by model and should not be assumed unless clearly stated in the product description.

Damage caused by improper use may not be covered by any applicable product warranty.

9. Intellectual Property

All original website content, including text, graphics, branding, logos, design elements, and other materials owned by Ashford Timepieces, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our proprietary content without prior written permission.

Third-party trademarks and product imagery remain the property of their respective owners.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

These services may be governed by their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites that we do not control, except as required by applicable law.

11. Accuracy of Information

We strive to ensure that information on our website is accurate and current.

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, availability, pricing, or promotions.

We reserve the right to correct such information, subject to applicable consumer protection laws and our obligations regarding accepted orders.

12. Prohibited Uses

You agree not to use our website:

For unlawful or fraudulent activities.
To violate intellectual property rights.
To submit false or misleading information.
To distribute malicious software.
To interfere with website security or functionality.
To collect other users' personal information without authorization.
To engage in unauthorized automated scraping or abusive activities.

We may take appropriate action against violations of these terms.

13. Disclaimer of Warranties

We aim to provide accurate information and a reliable shopping experience.

However, to the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted or error-free.

Nothing in these Terms of Service excludes or limits any express warranty, statutory warranty, or consumer right that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Ashford Timepieces shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these terms limits liability for fraud, willful misconduct, or other liability that cannot be excluded under applicable law.

15. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, shared, and protected.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our operations, services, or legal requirements.

The updated version will be posted on this page with a revised effective date.

Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

17. Governing Law

These Terms of Service are governed by applicable laws of the United States and, to the extent applicable, the State of New York, without overriding mandatory consumer protections available under other applicable laws.

Any disputes shall be handled in accordance with applicable law.

18. Contact Information

For questions regarding these Terms of Service, please contact:

Ashford Timepieces

350 Fifth Avenue
New York, NY 10118
United States

Support Email: support@ashfordscollection.com

Customer Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM
New York Time (Eastern Time)

Thank you for choosing Ashford Timepieces.

FAQ

ARE ASHFORD TIMEPIECES TRULY ORIGINAL?

Ashford Timepieces are premium replicas, crafted with high quality materials and careful attention to detail to closely match the appearance, feel and finish of the original models. They offer a refined luxury experience at a more accessible price. Elegant Man is an independent retailer and is not affiliated with the original brands.

IS MY PAYMENT SAFE?

Yes, completely. Our store runs on Shopify Payments with full PCI DSS Level 1 compliance, the highest security standard in the industry. Your card details are never stored on our servers and every transaction is protected by 256-bit SSL encryption, the same technology used by major banks. We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Shop with total confidence.

HOW LONG DOES SHIPPING TAKE?

Orders are processed within 1 to 2 business days and standard delivery takes 5 to 8 business days to the UK. Due to the high demand for our designs, some orders may occasionally take a little longer to fulfill, but we always work to get your watch to you as fast as possible and always within the stated timeframe. The moment your order ships, you will receive a tracking number by email.

WHAT IS YOUR RETURN POLICY?

We stand behind every watch we make. If for any reason you are not completely satisfied, you have 30 days from the delivery date to return your order. Items must be unworn and in original condition with all packaging included. Simply reach out to us at support@ashfordscollection.com and our team will take care of everything. Refunds are issued to your original payment method within 5 to 7 business days of receiving the return.

DO THE WATCHES COME WITH A WARRANTY?

Every Elegant Man watch is backed by a 1 year manufacturer's warranty covering any defects in materials or workmanship. If something is not right, we fix it or replace it. For any warranty claim or question, contact us at support@ashfordscollection.com. We are here and we respond.

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Ashford Timepieces has a 4.8 out of 5.0 rating from 26,754 reviews.